Terms of Service

Review the rules, terms, and guidelines for using our services.

2.1 About these terms

These Terms and Conditions govern your use of our website and your purchase or use of products and services from Fortimond Academy.

By placing an order, accepting a quotation, booking a session, downloading a product or otherwise agreeing to proceed with an engagement, you confirm that you have read and accepted these Terms and Conditions.

If you are purchasing on behalf of an organisation, you confirm that you have authority to bind that organisation to these terms.

2.2 Our services

We may provide:

  • custom PowerPoint presentations;
  • executive-presentation decks;
  • sales-enablement decks;
  • training materials;
  • custom Excel spreadsheets and tracking tools;
  • presentation and resource consultation;
  • sales coaching and sales-enablement services;
  • downloadable templates and digital resources; and
  • preliminary enquiries or discussions.

The exact scope, price, timeframe and deliverables for custom services will be described in the applicable quotation, proposal, product page, invoice or written confirmation.

2.3 Free enquiries

Initial enquiries are provided to help both parties understand whether our services may be suitable.

A free enquiry:

  • does not create a client, adviser or consulting relationship;
  • does not guarantee that we will accept the project;
  • should not be treated as complete professional advice;
  • does not reserve project capacity or consultation time; and
  • does not require us to provide detailed recommendations or work without a paid engagement.

A paid engagement begins only after we accept the project in writing and receive the required payment.

2.4 Quotations and project scope

A quotation is valid for the period stated in it. If no validity period is stated, it will remain valid for 14 calendar days.

The quotation or proposal should identify:

  • the agreed deliverables;
  • the project price;
  • the expected delivery timeframe;
  • the information you must provide;
  • the number of revision rounds included;
  • any consultation sessions included; and
  • any exclusions or additional costs.

Requests outside the agreed scope may require a revised quotation, additional fees and a revised delivery date.

Any significant change to the project scope should be agreed in writing.

2.5 Client responsibilities

You agree to:

  • provide complete, accurate and timely instructions;
  • provide the materials needed for the work;
  • review drafts and provide feedback within the requested timeframe;
  • ensure that information you provide is lawful and accurate;
  • ensure that you have permission to use all logos, images, data, documents and other materials supplied to us;
  • identify any confidentiality, security or regulatory requirements before the work begins; and
  • independently review final deliverables before relying on them for important business decisions.

We are not responsible for errors or delays caused by incomplete, inaccurate, late or misleading information provided by you.

2.6 Payment

Unless otherwise agreed in writing, full payment is required upfront.

Work will normally begin only after:

  • the quotation or proposal has been accepted;
  • these Terms and Conditions have been accepted;
  • all required project information has been received; and
  • payment has cleared.

Prices will be stated in USD or Applicable Currency. You are responsible for any bank charges, foreign-exchange charges, taxes or duties imposed by your payment provider or country, except taxes that we are legally required to collect.

Payment does not guarantee acceptance of unlawful, misleading, unethical or technically unsuitable work. If we decline a project before work begins, the amount paid for that project will be refunded.

2.7 Delivery timeframes

Any delivery date is an estimate unless we expressly agree in writing that it is a fixed deadline.

Delivery timeframes may change if:

  • you provide information late;
  • the project scope changes;
  • additional revisions are requested;
  • third-party services are disrupted;
  • illness, emergency or events outside reasonable control occur; or
  • unexpected technical issues arise.

We will communicate material delays as reasonably practicable.

2.8 Reviews and revisions

The number of included revision rounds will be stated in the quotation, proposal or product description.

If no revision allowance is stated, one reasonable revision round is included for custom PowerPoint or Excel work.

A revision means a reasonable adjustment to the agreed deliverable. It does not include:

  • a new concept or direction;
  • a substantial change to approved content;
  • a change in project objectives;
  • replacement of significant source material;
  • creation of additional slides, dashboards or functions; or
  • work outside the original scope.

Additional work may be quoted and charged separately.

You should submit revision requests within seven calendar days after receiving the relevant draft unless another period is agreed.

2.9 Acceptance of custom work

You should inspect each deliverable promptly and notify us of any material issue with the agreed requirements.

Where a deliverable does not materially match the written scope, we will first be given a reasonable opportunity to investigate and correct the issue.

A change in personal preference, business direction or internal stakeholder opinion does not necessarily mean that the deliverable is defective.

Nothing in this section limits any mandatory rights available to you under applicable law.

2.10 PowerPoint deliverables

PowerPoint files may display differently depending on:

  • software version;
  • operating system;
  • device;
  • installed fonts;
  • screen dimensions;
  • corporate security settings;
  • linked files;
  • media codecs; or
  • third-party assets.

Unless specifically included in the scope, we do not guarantee identical formatting across every device, platform or PowerPoint version.

You are responsible for conducting a final rehearsal and reviewing all facts, figures, names, branding, links, videos and embedded content before presenting or distributing the material.

2.11 Excel deliverables

Excel spreadsheets are tools intended to support business monitoring, tracking and decision-making. They are not a substitute for professional accounting, legal, tax, audit, financial, regulatory or technical advice.

Unless specifically included in the written scope, we do not guarantee compatibility with:

  • every Excel version;
  • other spreadsheet applications;
  • all devices;
  • third-party add-ins;
  • external databases;
  • macros disabled by security policies; or
  • future software updates.

You are responsible for:

  • verifying input data;
  • testing formulas and outputs;
  • maintaining backups;
  • controlling user access;
  • checking the spreadsheet before business-critical use; and
  • obtaining specialist advice where necessary.

We are not responsible for decisions made solely from spreadsheet outputs without appropriate review.

2.12 Consulting and coaching

Our consulting and coaching services provide practical business, presentation, sales and sales-enablement guidance.

They do not constitute legal, tax, accounting, investment, employment, regulatory or financial advice.

Results depend on many factors outside our control, including your implementation, market conditions, product suitability, pricing, management decisions and customer behaviour.

We do not guarantee:

  • increased sales;
  • particular conversion rates;
  • employment or promotion;
  • business profitability;
  • funding;
  • customer acceptance; or
  • any specific commercial outcome.

2.13 Consultation scheduling

Consultation sessions must be booked at a mutually agreed date and time.

You are responsible for:

  • joining on time;
  • ensuring a stable internet connection;
  • having the required software or equipment;
  • checking the stated time zone; and
  • providing relevant materials beforehand.

Rescheduling and cancellation are governed by our Refund Policy.

2.14 Digital products

Digital templates and downloadable resources are licensed, not sold outright, unless expressly stated otherwise.

Unless a different licence is provided on the product page, you receive a limited, non-exclusive, non-transferable licence to:

  • download the product;
  • modify it for your own personal or internal business use; and
  • use the modified output within your own organisation or business activities.

You may not:

  • resell or redistribute the original or modified template;
  • upload it to a template marketplace;
  • share it publicly;
  • sublicense it;
  • claim authorship of the original product;
  • provide it as a competing template product; or
  • remove copyright or ownership notices.

Separate licences may be available for agencies, consultants, trainers or organisations that need wider usage rights.

2.15 Intellectual property in custom work

You retain ownership of materials that you provide to us.

Unless the quotation expressly transfers ownership, we retain ownership of:

  • our pre-existing intellectual property;
  • business methods;
  • sales frameworks;
  • concepts;
  • formulas;
  • layouts;
  • processes;
  • reusable components;
  • know-how;
  • templates; and
  • tools developed independently of your project.

After full payment, you receive a perpetual, non-exclusive licence to use the final custom deliverable for the purposes described in the quotation.

Third-party fonts, images, icons, software and other materials remain subject to their respective licences.

An assignment of copyright or exclusive ownership must be expressly agreed in writing and may involve an additional fee.

2.16 Confidentiality

We will take reasonable care to protect non-public project information that you clearly identify as confidential.

Confidentiality obligations do not apply to information that:

  • is already publicly available;
  • was lawfully known to us before disclosure;
  • is independently developed without using your confidential information;
  • is received lawfully from another source; or
  • must be disclosed by law or legal process.

If your project involves particularly sensitive information, you should request a separate non-disclosure agreement before sending that information.

We will not publicly identify you or display your confidential work in our portfolio without your permission.

2.17 Third-party materials and services

A deliverable may use or connect to third-party products, software, fonts, stock assets, websites or services.

Third-party services are governed by their own terms, licences, availability and privacy practices. We are not responsible for changes, interruptions or restrictions imposed by third parties.

You may need to purchase or maintain separate licences for certain third-party materials.

2.18 Disclaimer of warranties

We will perform paid services with reasonable care and skill.

However, to the maximum extent permitted by law, we do not promise that:

  • the website will always be available or error-free;
  • every digital product will meet every individual requirement;
  • a deliverable will work with every system or software version;
  • consulting will produce a specific result; or
  • all third-party services will remain available.

Nothing in these terms excludes warranties or rights that cannot legally be excluded.

2.19 Limitation of liability

To the maximum extent permitted by law, we will not be liable for indirect, incidental, special or consequential losses, including loss of profit, revenue, opportunity, anticipated savings, goodwill or data.

Our total liability arising from a particular order or engagement will not exceed the amount you paid us for the affected product or service.

These limitations do not apply where liability cannot legally be excluded or limited, including liability arising from fraud, fraudulent misrepresentation, wilful misconduct or any other matter for which limitation is prohibited by law.

You are responsible for maintaining backups and independently checking deliverables before using them in business-critical situations.

2.20 Business-customer indemnity

This section applies only where you purchase primarily for business purposes and not as an individual consumer.

You agree to be responsible for reasonable losses, claims or expenses arising directly from:

  • materials you supplied without the required rights or permission;
  • unlawful or misleading instructions provided by you;
  • your unauthorised resale or redistribution of our products; or
  • your material breach of these Terms and Conditions.

This responsibility will apply only to the extent that the loss was reasonably caused by your actions or breach.

2.21 Refusal, suspension or termination

We may refuse or stop work where:

  • the requested work is unlawful, misleading or unethical;
  • payment is reversed or disputed;
  • essential information is not provided;
  • abusive or threatening conduct occurs;
  • intellectual-property infringement is suspected;
  • continued work would create a security or regulatory risk; or
  • you materially breach these terms.

Any refund following termination will be assessed under the Refund Policy, taking into account work already completed and committed third-party costs.

2.22 Events outside reasonable control

Neither party will be responsible for delay or failure caused by circumstances reasonably outside its control, including major internet outages, platform failures, natural disasters, government action, serious illness, power failure, war, civil disturbance or interruption of essential services.

The affected party should communicate the issue and take reasonable steps to reduce the delay.

2.23 Complaints and disputes

Please contact us at askus@fortimond.com if you have a concern.

Both parties agree to first attempt to resolve the matter through good-faith discussion.

If the matter cannot be resolved, these terms are governed by Singapore law and disputes will be subject to the jurisdiction of the Singapore courts.

This governing-law provision does not remove any mandatory consumer right that applies under the law of your usual country of residence.

2.24 General provisions

If part of these terms is found invalid or unenforceable, the remaining provisions will continue to apply.

A failure to enforce a provision immediately does not waive the right to enforce it later.

The quotation, proposal, product description, Refund Policy, Privacy Policy and these Terms and Conditions form the agreement between the parties for the relevant purchase.

Where there is a direct conflict, a separately signed written agreement or expressly agreed quotation will take priority for that project.

2.25 Changes to these terms

We may update these terms for future purchases.

The terms in force when your order is accepted will normally apply to that order unless both parties agree otherwise or a change is legally required.