1.1 About this policy
In this Privacy Policy, "we", "us" and "our" refer to [Registered Business Name]. "You" and "your" refer to visitors, prospective clients and customers who use our website, contact us or purchase our products and services.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you:
- visit our website;
- submit an enquiry;
- request a quotation;
- purchase a digital product;
- engage us for PowerPoint, Excel, consulting or coaching services;
- communicate with us; or
- otherwise interact with our business.
We handle personal data in accordance with Singapore's Personal Data Protection Act 2012 and other applicable privacy laws.
1.2 Information we may collect
Depending on how you interact with us, we may collect:
Contact information
This may include your name, business name, job title, email address, telephone number, country and preferred method of communication.
Order and payment information
This may include the products or services purchased, billing address, transaction details, invoice details and payment status.
Payments may be processed by third-party payment providers. Unless specifically stated otherwise, we do not directly receive or store your complete credit-card or banking credentials.
Project information
For custom work, we may collect information that you provide for the project, including:
- presentation content;
- spreadsheet data;
- business requirements;
- branding materials;
- documents and reference files;
- sales processes;
- training requirements; and
- feedback or revision instructions.
Please avoid sending personal, confidential or sensitive information that is not reasonably necessary for the project.
Consultation information
We may keep notes about consultation or coaching sessions so that we can provide the agreed service and follow up on agreed action items.
We will not record audio or video of a consultation without informing you beforehand and obtaining any consent required by law.
Technical and website information
Our website or service providers may automatically collect information such as:
- IP address;
- browser type;
- device type;
- operating system;
- referring website;
- pages visited;
- date and time of access;
- approximate location; and
- cookie or analytics identifiers.
1.3 How we use your information
We may use your information to:
- respond to enquiries;
- prepare quotations and proposals;
- process orders and payments;
- provide purchased products and services;
- understand your business or project requirements;
- create and revise deliverables;
- arrange consulting or coaching sessions;
- provide customer support;
- issue invoices and maintain accounting records;
- prevent fraud, misuse and security incidents;
- manage disputes or enforce our agreements;
- improve our website, products and services;
- comply with legal, tax and regulatory obligations; and
- send marketing communications where you have consented or where otherwise permitted by law.
We will not use your personal information for an unrelated purpose without providing appropriate notice or obtaining consent where required.
1.4 Marketing communications
We may send you information about relevant services or products when you have requested it, subscribed to receive it or where applicable law otherwise permits us to do so.
You may unsubscribe at any time by following the instructions in the message or contacting us at askus@fortimond.com.
Service-related messages, such as order confirmations, project updates and changes to appointments, are not promotional communications and may still be sent when necessary.
1.5 Cookies and analytics
Our website may use cookies and similar technologies to:
- operate essential website functions;
- remember user preferences;
- understand website traffic;
- improve website performance; and
- support advertising or marketing, where applicable.
Where required by law, non-essential cookies will only be used after you provide consent.
You can control cookies through your browser settings or through any cookie-preference tool provided on our website. Disabling certain cookies may affect how the website operates.
Our actual cookie banner and cookie list should be read together with this Privacy Policy.
1.6 When we may disclose information
We may disclose relevant information to service providers that help us operate our business, including:
- website-hosting providers;
- cloud-storage providers;
- email and communication services;
- payment processors;
- accounting and invoicing providers;
- analytics providers;
- professional advisers; and
- contractors or specialists engaged to assist with a project, where agreed or reasonably necessary.
These parties may only receive information reasonably necessary to perform their services.
We may also disclose information:
- when required by law, court order or regulatory authority;
- to investigate fraud, security incidents or misuse;
- to establish, exercise or defend legal claims;
- during a genuine sale or restructuring of the business; or
- with your consent.
We do not sell your personal information for money.
1.7 International transfers
Some of our service providers may store or process information outside Singapore.
Where personal information is transferred internationally, we will take reasonable steps to ensure that the recipient provides a standard of protection that complies with applicable legal requirements. However, privacy laws in the destination country may differ from those in your country.
1.8 Retention of information
We retain personal information only for as long as reasonably necessary to:
- complete the purpose for which it was collected;
- maintain project and customer records;
- comply with tax, accounting or legal requirements;
- resolve disputes; and
- enforce our agreements.
Different categories of information may be retained for different periods.
When information is no longer reasonably required, we will delete it, anonymise it or securely dispose of it, unless continued retention is required or permitted by law.
1.9 Security
We use reasonable administrative and technical safeguards to protect personal information against unauthorised access, collection, use, disclosure, copying, modification, loss and disposal.
However, no website, email service, cloud service or electronic transmission method can be guaranteed to be completely secure. You should therefore avoid sending passwords, full payment-card details or unnecessary sensitive information by ordinary email.
1.10 Your choices and rights
Subject to applicable law, you may ask us to:
- provide information about personal data we hold about you;
- provide access to certain personal data;
- correct inaccurate or incomplete information;
- withdraw consent for future use of your information;
- delete information that is no longer required;
- restrict or object to certain processing;
- provide certain information in a portable format; or
- stop sending marketing communications.
Some requests may be subject to legal exceptions. For example, we may need to keep information for tax, accounting, fraud-prevention, contractual or legal purposes.
We may ask you to verify your identity before processing a request.
To submit a privacy request, contact our Data Protection Officer at askus@fortimond.com.
1.11 Children's privacy
Our paid products and services are intended for people who are at least 18 years old or who are acting with the involvement and permission of a parent, legal guardian or authorised organisation.
We do not knowingly collect personal information from children where parental or guardian consent is legally required.
1.12 Third-party websites
Our website may contain links to third-party websites or services. We do not control their privacy practices and are not responsible for their content or handling of personal information.
You should review the privacy policies of those third parties before providing information to them.
1.13 Changes to this policy
We may update this Privacy Policy when our services, technology or legal obligations change.
The revised version will be posted on this page with an updated "Last updated" date. Material changes may also be communicated through the website or by email where appropriate.